Returns & Exchanges

At Geckocustom, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unused and original condition items. If your order doesn't meet your expectations, our streamlined process ensures a quick resolution through a refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the RMA number is clearly marked on the outside of the box.

3

Ship the Item

Drop off your package at any authorized carrier location using the prepaid shipping label provided by our customer service team.

4

Receive Refund or Exchange

Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing